When you request a quote we collect your name, contact details, property address and information about your energy usage, including a recent electricity bill if you choose to provide one. We may also collect information about your roof, switchboard and electricity account where it is needed to design a system.
We use your information to prepare and deliver your quotation, to arrange site assessments and installation, to lodge network connection applications on your behalf, and to meet our obligations under Australian Consumer Law and the New Energy Tech Consumer Code.
The enquiry forms on this website do not send anything to us on their own. Submitting one opens WhatsApp on your device with your details written into a draft message, which is only sent when you choose to send it. Messages sent that way are handled by WhatsApp under its own privacy terms and are received by us on a business phone.
We may share your information with your electricity distributor and retailer where this is necessary to obtain connection approval or arrange meter reconfiguration, and with subcontractors engaged to carry out work at your property. We do not sell your personal information.
You can request access to the personal information we hold about you, or ask us to correct it, by contacting Info@rbts.au. If you believe we have mishandled your personal information, contact us using the details below, or the Office of the Australian Information Commissioner at oaic.gov.au.